Which diagram is commonly used to map current and future states in workflow analysis?

• A. Gap analysis
• B. Parking lot
• C. Needs assessment
• D. Process flow

Answer: (D)

Mapping how work flows from start to finish is best captured with a process flow diagram. This type of diagram lays out each step, the decisions that steer the path, the inputs and outputs, and who is responsible, making both the current sequence and a redesigned future sequence easy to compare. By visualizing the as-is process, you can spot bottlenecks, unnecessary rework, and handoffs that slow things down, then redesign the steps to create a more efficient to-be state. The other options don’t focus on illustrating step-by-step processes or the flow of work: gap analysis looks at gaps between current performance and goals, a parking lot is just a place to capture ideas, and needs assessment centers on identifying whether there is a need rather than mapping workflow steps.