The process of system analysis includes all of these except:

• A. Needs Assessment
• B. Requirements Definition
• C. Stakeholder Education
• D. Evaluation

Answer: (C)

System analysis is about understanding problems, identifying user needs, and defining what the new system must do. Needs assessment is how you determine what gaps exist and what opportunities the system should address. Requirements definition takes those needs and translates them into specific, verifiable features and performance criteria the system must meet. Evaluation fits in as a part of judging potential solutions or the performance of the system against set criteria. Stakeholder education, however, belongs to change management and implementation activities—preparing users and stakeholders for the new system, providing training, and communicating changes—occurring after analysis and often during rollout. Therefore, educating stakeholders is not part of the system analysis phase.