In a formal plan for implementation and testing, which item is not necessary to include?

• A. Vendor representatives
• B. Crisis coaches
• C. Executive staff
• D. Team members

Answer: (B)

In an implementation and testing plan, you outline who will participate, who provides resources, and who has decision-making authority to ensure the project runs smoothly. This includes executive staff to sponsor and authorize the work, vendor representatives to support installation, configuration, and integration, and team members who will perform testing, setup, and daily tasks.

Crisis coaches aren’t typically a standard part of a formal plan for implementation and testing. Their role is more aligned with crisis management or incident response, not with the routine activities of deploying and validating a new system. The plan focuses on governance, technical support, training, testing procedures, and deployment steps, so including crisis coaching would be extra and not necessary for the core process.