During the analysis phase of the systems development lifecycle, which activity occurs?

• A. The system is designed.
• B. The implementation education is planned.
• C. Organizational needs are assessed.
• D. Workflows and business practices are examined.

Answer: (D)

Understanding how work is actually done and what information supports it is the core focus of the analysis phase. In this phase, you map out workflows and business practices to see what tasks are performed, who is responsible, which data are used, and how information moves through the organization. This deep dive reveals requirements, gaps, bottlenecks, and opportunities for improvement, which then guide the design of the new system.

That’s why examining workflows and business practices is the activity that best fits the analysis phase. Designing the system happens later, once requirements are known. Planning for implementation education belongs to the rollout stage, and while understanding organizational needs is important, the analysis phase specifically targets the actual workflows and practices to shape the system requirements.